Frequently asked questions

Remote Technical Support Through The Internet!

• Is Remote Tech Support Easy To Use?

Yes, very, we guide you through getting connected and we do all the work after that once we are connected. It usually takes about 3 minutes to get connected initially.

• Do You Charge To Diagnose My Computer Problem?

No, we offer free consultation and diagnosis of your computer issue, then we will explain you the best solution for the problem. We will not, however, start fixing any problems until your support service is paid for.

• How Can I Pay For My Remote Support Service?

We utilize PayPal which allows safe flexible payment options. PayPal accepts Visa, MasterCard, American Express and Discover as well as existing PayPal accounts. You do not need an existing PayPal account to use PayPal.

• Why Should I Choose Remote Desktop Support?

Remote support is very fast, secure and an easy support option, remote tech support is also very convenient and affordable. We can fix your computer or network through the internet without the need to disconnect anything. And because we can fix your computer problems now you will not need to wait for someone to come out to your location.

• Is Your Service Guaranteed?

Yes, if we are unable to resolve your support issue we will refund the full cost of that support session. Our goal is have our clients completely satisfied with our service so they continue to use our remote tech support services in the future as well as refer us to others. Before we request payment we'll make sure that we are able to connect to your computer and be able to solve your issue..

• What Are Your Hours Of Operation?

We can help you solve your computer issue 24 hours a day, 7 days a week.
Just call our help center for support.

• Can You Get Back Into My Computer Remotely?

No, unless you have signed up for our Preventive Maintenance Program. Each time we connect to your Computer or Server you will need to initiate the connection which will allow us access for that remote support session only. We will not have access to the PC or Server after the remote support session ends and the entire time we are connected to the PC or Server everything we do will be displayed on the screen.

If you sign up for our Preventive Maintenance Program there will be an additional approval request that will need to be done to allow us access.

• How Does Remote Desktop Support Work?

Our Computer Support Experts will walk you through initiating a remote support connection to your computer or server which needs to be approved on the PC or Server we are connecting to. Once our technicians are connected our remote support session acts like a long keyboard, mouse and monitor connection where we can control your computer remotely and fix your issue. Everything we do can be seen on your monitor the entire time. Because the remote support session acts as a long keyboard, mouse and monitor connection we can provide the same level of support as if we were sitting at your Computer or Server with the added convenience of not having to take it somewhere or needing an onsite visit.

• Is My Data At Risk?

No, the process and procedures we utilize have been thoroughly tested and we take every precaution to safeguard and maintain your data. We rarely ever need to access your data; most of the remote services we perform are done to the operating system or to an installed program. The risk of data loss is actually much greater by not maintaining your PC through our services by neglecting to remove problems before they become worse.

• Can You See The Files On My Computer or Server?

Yes but we rarely ever need to access them and at no time would any files be copied from leave the PC or Server being supported except for diagnostic files that we create during the support session. Remember that anything we do on the remote support session is clearly displayed on the screen and although you don't have to watch what we do you are more than welcome to.

• Should I Be Concerned About Online Support Or Remote Computer Repair?

No, although I cannot recommend all remote support services, our services are performed by experienced technicians that have many years of experience in the field working directly on Client's PCs and Servers on location in businesses and homes.

• What Are The Requirements for Computer Help Through The Internet?

Any PC running Windows 2000 or greater with a working DSL, Broadband, T1 or other high speed internet connection will work. In some cases dial up service will also work but these need to be taken case by case. We will try to connect to your system before any charges are made to ensure we can support your computer system or network through the internet if needed.

• How Long Does A Typical Computer Support Session Take to Fix My Computer?

That really depends on the problem. Most spyware and virus problems can be solved in a few hours or less. Our Preventative Maintenance sessions and PC Tune-Ups can take substantially more time and can be scheduled at a time that users are away from the PC. We will make every effort to perform our services when it is convenient for the end user. Each computer and network is unique and if needed, we can provide you with estimates on how long we anticipate your remote session taking. All our sessions are flat fee so you will only pay one price no matter how long the session takes.

• How Do I know You Can Fix My Computer?

If you are unsure we can connect or do not know what computer support option to choose contact us to help you decide. If we cannot connect or cannot solve your computer support needs there is no charge. There is really no risk at all, if we cannot fix your computer you will not pay a cent.

• Can You Utilize My Existing Remote Desktop Connection?

Yes, if you have an existing RDP connection (Remote Desktop Connection) setup that you would like us to use we can utilize it to connect to your PC or network.

• How Can I Get More Information?

If you would like more information or guidance on which online support option is best for your specific server, network or computer support needs you can call or email us anytime at 1-800-352-6410. We can help you decide which online support option fits you specific needs before you get started.